Electronic Delivery of Communications & E-Sig Policy
Consent to Electronic Signatures
Receiving and Viewing Communications
Updating Your Contact Information
Timeframe for Receipt of Communications
Introduction
Bloom Financial Technologies Inc. (trading as “Elevate Pay”) and its affiliates and third-party service providers may need to provide you with certain communications, notices, agreements, billing statements, or disclosures in writing (“Communications”) regarding our Services. By using Elevate Pay, you consent to receive all such Communications electronically and to the use of electronic signatures in place of handwritten signatures in our relationship with you. This Electronic Delivery of Communications & Electronic Signature Policy (“Consent”) outlines how we will provide these Communications electronically and explains your rights in receiving them.
Scope of Communications
Under this Consent, Elevate Pay may provide all Communications electronically, including but not limited to:
- Agreements and policies required to use our Services (e.g., this Consent, Privacy Policy, Terms & Conditions);
- Legal disclosures or notices, including billing statements;
- Payment authorizations and transaction receipts or confirmations;
- Account statements, transaction history, and records;
- Marketing materials and service updates.
We may deliver these Communications by email, text message, or by making them accessible via our websites or mobile applications.
System Requirements
To access and retain electronic Communications, you will need the following:
- A computer or mobile device with internet or mobile connectivity.
- A recent web browser that includes 256-bit encryption with cookies enabled (e.g., Mozilla Firefox, Apple Safari, Google Chrome).
- For app-based Communications, a recent device operating system that supports text messaging, app downloads, and updates from the Apple App Store or Google Play Store.
- Access to the email address you used to create an Elevate Pay account.
- Sufficient storage space to save Communications, or access to a printer to print them.
Spam Filter: To ensure that you receive our Communications, please add noreply@elevatepay.co to your email address book or safe list to avoid having emails blocked by spam filters.
Consent to Electronic Signatures
By agreeing to this Consent, you acknowledge and agree that electronic signatures provided through our platforms have the same legal effect as handwritten signatures. You further agree that your electronic consent or signature meets the requirements of any applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN).
Receiving and Viewing Communications
All Communications that we send electronically are considered received by you within 24 hours of the time they are sent via email or other delivery methods (such as posting on our websites). If delivered by mail, Communications are deemed received within three (3) business days.
Requesting Paper Copies
You may request a paper copy of any electronic Communication we have sent to you by contacting us at help@elevatepay.co. We may charge you a reasonable fee to provide paper copies, unless applicable law requires otherwise. Your request for a paper copy does not withdraw your consent for future electronic Communications.
Withdrawal of Consent
You may withdraw your consent to receive electronic Communications at any time by emailing us at help@elevatepay.co. Please note that withdrawing your consent may result in the termination of your access to certain Services. Your withdrawal will be effective after we process your request, and we will confirm this with you in writing (either electronically or in paper form).
Updating Your Contact Information
You are responsible for ensuring that we have your current and valid email address to receive Communications. You can update your email address through our app services or by contacting us at help@elevatepay.co. We are not responsible for any lost or misdirected Communications if you fail to provide us with updated contact information.
Timeframe for Receipt of Communications
Electronic Communications are deemed received by you within 24 hours of being sent to your email address or posted to our website or mobile app. If sent by postal mail, they are deemed received within three (3) business days after mailing.
Changes to this Policy
Elevate Pay reserves the right to modify this policy as necessary. We will notify you of any changes by updating this policy on our website and may also send a notification via email. Your continued use of the Services after any changes have been made constitutes your acceptance of the revised policy.
Security and Confidentiality
Electronic communications such as email are not necessarily secure. We advise you not to send any sensitive or confidential information via email or unsecured methods. You are responsible for ensuring the security of your devices and systems when accessing our Services.